Privacy policy

Our Privacy Policy explains what personal information is collected; why it is collected; how you can access and update it; and how it is used and protected by SVT Systems Ltd, its websites, products and services (“Services”).

Information we collect

We collect information in order to provide services to organisations and individuals. We do not collect sensitive personal data like race, political views, religious beliefs, genetic, biometric, health or sexual orientation. We do not collect any financial or credit card information through any of our applications or Services.

Information you give us

Our Services are only available to authorised users. When you sign up for a Service, we may ask for personal information such as your name and email address. We may also act as a data processor in regard of customer business information, only carrying out such processing as instructed by the customer.

Information we get from your use of our services

We may collect information about the services that you use and how you use them. This information includes:

• Device information – such as your hardware model, operating system version, unique device identifiers
• Log information – When you use our services, we may automatically collect and store certain information in server logs. This may include: details of how you used our service, your IP address, browser type, the date and time of your request.
• Cookies – We may collect and store cookies locally on your device to enable us to provide essential functionality for our Services. We do not include third party cookies in our Services and do not use cookies to track your activity or for marketing purposes.

How we use the information we collect

We use the information we collect to provide Services, maintain, protect and improve them, to develop new ones, and to protect us and our users.

We do not sell, rent, trade or give away your personal information to any other organization. We do not share your information with any third parties or service providers.

Email Communications

When you use our Services, we may send you emails. These are a part of the Service - for example, to notify you that you are able to access a specific application. We do not send out marketing or promotional emails.

Information security

We take all appropriate measures to protect our Services and our users from unauthorized access or unauthorized alteration, disclosure or accidental loss, destruction or damage of information we hold. We have put in place industry standard physical and electronic enforcement mechanisms. All sensitive information is encrypted in transmission and stored securely. Access to data is restricted, protected by encrypted passwords and available only to authorised customers and support staff on a need-to-know basis. Data is stored in a secure location with access controls for authorized employees only. We use web and database servers located in the UK and do not subcontract any processing of personal data.

While it has never happened to our services, if we become aware of any security breach that has a potential of disclosing your personal information, we will notify you within 48 hours and will share all incident-related information.

Accessing, updating and deleting your personal information

You can update or remove your user data by contacting support. When you cancel your account, we will delete all of the information related to you. Note that while the information in our live system is deleted right away, for a limited time some of your data may remain in our backups

We keep data only as long as it is necessary to provide our services. Where possible, we employ mechanisms that allow us to automatically remove data after it is no longer needed to offer our services.

Compliance

We regularly review our compliance with our Privacy Policy. We are committed to full GDPR compliance.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will notify you by email.